Help Center

Delivery Times

United States (USA) - Shipping to the U.S will take 8-13 business days.
International - Shipping internationally will take 10-25 business days but due to customs and other variables out of our control shipping sometimes may vary (depending on your country's shipping customs and laws)

Processing Times

*The processing time will take anywhere from 1-3 Days depending on the number of orders we receive, holidays and weekends, we can only ship so many items at once each day so we apologize in advance if processing time takes any longer than 24 hours. For Personalized items it might take up to 5 days*

*If you ordered an item after 3:00 pm it will begin processing the very next day (Processing time is the amount of time we take to confirm your payment, determine from which nearest warehouse it will be sent from, package it and ship it, Delivery time is the time it takes to arrive after it has been shipped)

ATTENTION!

Due to recent unfolding events associated with the Coronavirus (COVID-19), shipping times and overall delivery efficiency could be affected. These events have greatly affected transport and delivery systems around the world including our own, so we apologize in advance if your items arrive late or do not arrive at all. Please contact us if your item is late or has not arrived so we can check the package status with our delivery service provider.

Please feel free to contact us via our contact page or email us at support@auricjewellers.com if you have any questions or claims, we will get back to you as soon as we can.

Here is the list of countries we currently ship to:

Australia 
Austria 
Belgium 
Canada 
Denmark 
Finland 
France 
Germany 
Greece 
Hong Kong 
Hungary 
Ireland 
Israel 
Italy 
Japan 
Korea 
Luxembourg 
Malaysia 
Mexico 
Netherlands 
New Zealand 
Norway 
Poland 
Portugal 
Russia 
Saudi Arabia 
Singapore 
Spain 
Sweden 
Switzerland 
Thailand 
Turkey 
Ukraine 
United Kingdom 
United States

If you do not see your country on this list please contact us at support@auricjewellers.com so we can check if shipping to your country is possible.

*Note: Our store's default currency is USD. If you choose to pay with your currency of preference other than USD a 2-3% currency conversion fee might be applied to your overall order.

HOW TO PLACE AN ORDER:

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will process your order in about 2-3 business days and ship them (Delivery times may take 8-13 Business Days to the U.S)

Our support team is always happy to guide you at any step!

HOW TO TRACK MY ORDER:

After placing your order we will begin to "process" it, once we finish packing your order we will proceed to ship it. After we successfully ship the package you will receive a notification via Email or Text including your Tracking Number.

Go to our Tracking Page and enter your tracking number using the tracking tool to check your tracking status. You can also use track17.net to track your packages using the tracking number.

Please note that tracking numbers do take a few days to update.

Payment Methods:

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We also accept offline payments via check & direct bank deposit in Country X and Country Z.
• Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Returns & Refund
Our policy lasts 30 days. If 30 days have gone by since your item arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.
*Please allow time for the item to arrive before issuing a refund.

To complete your return, we require proof of purchase. (Email Order Confirmation)

There are certain situations where only partial refunds are granted (if applicable) 
-Items with obvious signs of heavy use or misuse and/or signs of tinkering.

We will NOT accept a return request if: 
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
-Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@auricjewellers.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged when arrived. We do not replace engraved or personalized items unless defective when arrived or has some sort of misspelling due to our error. If your exchange has been approved please send your item to: Hc 2 BOX 3048, Luquillo PR 00773, United States.

Return Shipping 
To return your product, you should mail your product to: Hc 2 BOX 3048, Luquillo PR 00773, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Taxing:

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.